Requests/Ticket Management is the pro feature of Simplified HR where members can raise tickets for any query, support and requirements to any teams and get resolve in the organization.
Default Teams added in the organization are auto available for Request. The teams are:
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Human Resource
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Management
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IT Support
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Sales
Prerequisites for Request Configuration
- Requests can only be raised to teams, so while adding new teams Add team to request category must be checked to add new Request Category.
Note: Follow Teams Knowledge Base for more information about adding teams.
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Each team available for Request must have team members added. The request to a specific team can be accessed and managed by its associated team members.
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Each team available for Request must have request categories configured according to the team or department.
How to Enable the Request Module
Assign Proper Permissions
Ensure the relevant and required roles have been granted the required permissions to access and use the Request.
For detailed instructions, please refer to the Roles and Permissions User Guide.
Enabling and Disabling Request Module
By default the request module is auto enabled for all the members in the organisation.
To disable the request module:
The owner, administrator or any similar role member must disable the feature from Module settings to make the Request feature unavailable for all the members in the organization.
Here is how:
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From the Control center page, hover on System
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Click on Module Settings
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On Module Settings Home, scroll down to the Navigation menu card
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Check in/out to enable/disable Request